Help & FAQ
Three things explain almost everything below: your account and purchase live in the cloud (sign in or buy from any device, any time); your media lives on your own media server at home - Navarre's own server, or the Jellyfin, Emby, or Plex server you already run - and if that machine is off, nothing streams, at home or away; and home is free on every device, while watching away runs on devices you pair - your phone, a Windows laptop, or a TV in another house - with the one-time unlock.
Prefer step-by-step? Set up Navarre walks every scenario as numbered steps, and the server guides cover a NAS, a Windows PC, and a Linux box.
Getting started
What do I need to use Navarre?
A media server in your home that holds your library, plus the Navarre app on the devices you watch on. The server can be Navarre's own - the apps set it up for you on a NAS, a Windows PC, or a Linux box - or the Jellyfin, Emby, or Plex server you already run (Jellyfin 10.11 or 12). Get every app on the download page. On your home network, everything is free on every platform.
What does the Windows app do?
Navarre for Windows plays your library like the other apps. It can also set up Navarre's own server on that PC with Docker Desktop (the PC guide walks through it), or connect to the server you already run, and it looks after sharing, which libraries reach your devices away from home, and pairing. A Jellyfin, Emby, or Plex server you already run stays your server: Navarre changes it only when you ask - turning on watch-from-anywhere adds one restricted user to it, and turning it off removes that user. Turning on watch-from-anywhere happens at home, in Navarre's Settings.
Windows flagged my download (SmartScreen). Is it safe?
The installer is digitally signed by Navarre Enterprises LLC, and Windows shows our name as the verified publisher. While a new release builds its reputation with Microsoft, you may see up to two prompts. In Edge, the download can pause with an "isn't commonly downloaded" notice - open the downloads flyout (Ctrl+J), click the ... menu on the file, choose Keep, then Keep anyway. When you run the installer, an Open File - Security Warning may ask "Do you want to run this file?" - check that the publisher reads Navarre Enterprises LLC, then click Run. If your PC shows "Windows protected your PC" instead, click More info → Run anyway. Want certainty? Every release's exact SHA-256 is published at navarre.tv/latest.json - compare it against PowerShell's Get-FileHash of your downloaded file.
I installed Navarre for Windows into my own folder. Anything to know before I update?
If you installed Navarre 2.0.5 or earlier into a folder you chose yourself, keep nothing else in that folder: uninstalling or updating removes the whole folder. The default folder is safe.
How do I sign in? I never set a password.
Your Navarre account has no password. Navarre emails you a one-time code when you sign in - nothing to remember, nothing to leak. Your server's own sign-in - the name and password you chose when you set up Navarre's server, or your Jellyfin or Emby login - is separate: it is your library login, and it is kept by your server.
Watch from anywhere
What exactly does the unlock get me?
Away-from-home streaming from your own server, over an encrypted connection that runs on your own Tailscale account - your equipment, not ours. Switching it on publishes your server at a public HTTPS web address; the address is not a secret, so the passwords on your server's accounts are what keep other people out (that is why Navarre will not turn remote on while any account on your server could be signed into with no password). Watching at home stays free on every device, unlocked or not - the one unlock is what lets your library leave the house. It is a one-time $29.99 purchase, tied to your account email, never a subscription, and it covers your household. Away from home, your library plays on the Android phone app, on a Windows laptop joined with a pairing code, and on a TV in another house paired with a code; the phone and Windows apps can also keep a downloaded copy for the road.
My server runs on a NAS or a Linux box. Can I use remote?
Yes. Watch from anywhere works whether your server runs on a Windows PC, an x86 NAS, or a Linux box - turn it on at home, in Navarre's Settings under Watch from anywhere. It works with Navarre's own server, Jellyfin, or Emby; a Plex server plays at home only, by design.
Watch from anywhere will not switch on for my NAS or Linux server.
On a NAS or a Linux box, watch-from-anywhere adds a small helper beside your server, and the NAS and Linux setup guides walk through it. Still stuck? Send us the Copy for support block (see the end of this page).
Can I watch on my laptop at work or on vacation?
Yes. Install Navarre for Windows on the laptop, choose "I already use Navarre" during setup, and enter a pairing code made at home (Settings → Watch from anywhere, on your TV or in Navarre for Windows). The code signs the laptop in and it streams from anywhere, exactly like a paired phone, on the same unlock.
Already ran the full home-network setup on that laptop? You do not have to start over - open Navarre → Settings → Use this PC away from home and enter a pairing code. A laptop set up both ways plays over your home network at home and picks up the secure internet path once you leave, exactly like your phone (see what happens if you leave mid-episode). (A machine that only paired - and never did home setup - streams over the secure path wherever it is, until a future update adds a home-network fast path for paired-only devices.)
Can I watch on a friend's TV in another house?
Yes, with the unlock. On that TV, install Navarre, choose "I already use Navarre", and enter a pairing code made at home. The TV joins your household from where it is: your friend never gets your password, it only ever sees the libraries you share away from home, and you can take it back.
How do I pair a phone for someone in my household?
Make one pairing code per phone, at home, in Settings → Watch from anywhere: Create a pairing code on your TV, or Pair a device in Navarre for Windows. Each code works once, for one device, for a few minutes, so do it together. On their phone: a phone that is new to Navarre chooses I have a pairing code on its first screen; a phone already set up at home opens Settings → Watch from anywhere → Set up watching away from home. The code starts with PAIR-.
Two things to tell them. A paired phone is signed in to your Navarre account, so it shows your email in Settings - that is right, and they should never sign in with their own email or buy the unlock again; your one unlock covers them. And account deletion belongs to you: if a paired phone ever offers Delete Navarre account, it would delete your account, your unlock, and watch-from-anywhere for every device, so never use it there.
I lost a paired phone. How do I cut it off?
First sign it out of your Navarre account: on your own phone or in Navarre for Windows, open Settings → Watch from anywhere → Signed-in devices, choose the lost phone, and Sign out. That stops it using your account, but as Settings says, it does not take back the away-from-home access already stored on that phone. On Navarre's own server, the one thing that removes that access is removing that person from your server's household members and then adding them again; changing their password or PIN does not. If they have a long watch history you want to keep, email support@navarre.tv first and we will check it with you - and on another kind of server, email us and we will walk through it together.
I paid, but Navarre still asks me to unlock.
Your unlock lives on your account email, not on a device, whichever way you paid - by card on the web or with Google Play. Sign in with the email you bought with. On the phone or the TV, Restore purchase asks Google Play again for a purchase made there.
I bought the unlock while away from home. Why isn't remote working yet?
Purchases do not switch on your server by themselves. Remote starts working once you switch it on at home: open Navarre → Settings → Watch from anywhere and follow it from there. Buying early is fine - the unlock waits on your account until you set up.
Can I buy before I've set anything up?
Yes. Your unlock is tied to your email, not a device. Set up whenever - sign in with the same email and it is there.
I left the house mid-episode. Why did playback stall?
Because the connection it was already streaming over went away with your home network. Navarre picks the secure internet path back up on your next action rather than mid-stream: back out to the title, press play again, and it continues over the secure path. The same is true in reverse when you get home. Expect a short interruption at the moment your network changes - it is not a reason to restart the app or re-pair the device.
I'm traveling and nothing streams. What's the first thing to check?
Whether your server at home is on and awake. Watching away from home needs it on - it is both the media source and the machine that publishes the address your devices connect to. A NAS is usually on all the time; on a Windows PC, set Windows to never sleep before a trip (or enable wake timers) - the PC setup guide shows how.
I have two houses with two servers. Supported?
One home server per account is the designed path in this version. If a second-home setup matters to you, tell us at support@navarre.tv - real demand shapes what we build next.
Everyday questions
My internet is down. Does Navarre still work?
At home, yes - browsing and playback on your own network are fully local and keep working with no internet at all. Remote needs the connection back.
My library looks empty, or out of date, after an update.
The app may still be pointed at the server it knew before. Open Settings → Your server, choose Change server, and pick your server again.
Who's watching? I picked the wrong profile, or forgot my PIN.
On Navarre's own server, the TV opens as whoever picked last: open Who's watching? and choose your name. Forgot your PIN? Choose Use a password instead, or ask whoever runs your server - they can set a new PIN for you, or remove it, in Navarre's Settings.
Google Play says it cannot install or update Navarre.
That happens when the copy of Navarre on the device did not come from Google Play (a test build, for example). Uninstall that copy, then install Navarre from Google Play. You will sign in and pair that device again; your library and everything watched live on your server, so nothing there is lost.
I rebuilt or moved my server. Why won't devices connect?
Navarre devices verify your server's identity, so a rebuilt server looks like a stranger until you say otherwise. Fix: on each device at home, open Settings → Your server → Change server and pick the server again; then turn watch-from-anywhere back on at home and re-pair your away devices with fresh pairing codes.
Where are my server's logs?
Navarre's own server and its watch-from-anywhere helper run as containers named navarre-server and navarre-companion. On a NAS, your Docker app shows each container's log on that container's own page. With a terminal on the machine that runs them:
docker logs --tail 200 navarre-server
docker logs --tail 200 navarre-companion
A log can name your folders, your titles, and the addresses on your home network, so read it before you send it, and send only the part around the problem.
What happens if I refund?
Your remote entitlement is revoked, and away-from-home streaming stops the next time an app starts and can reach us - usually right away. Because the tunnel runs on your own account and your own hardware, we disable the entitlement and your apps enforce it - we never reach into your equipment. Watching at home stays free forever - it was never paid. Our refund policy is a 14-day money-back guarantee, no hoops.
How do I delete my account?
On your own Android phone or in Navarre for Windows: Settings → Navarre account → Delete Navarre account. Or email us - full details, including what we keep, on the deletion page. Your media is on your own server and was never ours to hold.