Delete your Navarre account
You can delete your Navarre account and all of the data associated with it. There are two ways to do it.
One condition, and only one: while a purchase is still standing on the account, deletion is refused, because your entitlement is the only record that you bought the unlock and deleting it would leave you paid up with nothing to show for it. Refund the purchase first - on our website that is one press at navarre.tv/refund/request, and the refund policy covers the Google Play route - and the deletion then goes through. If you never bought the unlock, nothing stands in the way. Either way you can email support@navarre.tv and we will handle both halves for you.
Past the refund window? The self-serve refund stops after 14 days, and Google Play's own window can be shorter, so after that the app and this site will still refuse while your purchase stands. Email support@navarre.tv from the address on your account: we will confirm the request is yours, then delete your account by hand and keep only the record of your purchase that refunds, tax, and fraud checks need (see What we keep). You do not have to take a refund to leave.
Option 1: In the app
Open Navarre on your own Android phone or in Navarre for Windows and go to Settings → Navarre account → Delete Navarre account. Confirm when prompted, and your account and its associated records are removed. (The Android TV app does not offer account deletion; use the phone or Windows app, or Option 2.) A phone you paired for someone else in your household is signed in to your account, so a deletion there deletes yours - delete only from your own device.
Option 2: By email
Email support@navarre.tv from the email address on your Navarre account and ask us to delete it. We will confirm the request comes from the account owner and then process the deletion.
What gets deleted
Deleting your account removes:
- your account and sign-in email;
- your one-time-purchase entitlement;
- any stored credentials (the scoped, encrypted access token that let a paired device reach your server from away);
- your paired-device records.
What we keep
A few small records outlast a deletion, each for the reason given:
- if remote access was on, a record of your server's remote-access connection - its connection identifier and public address, with your account's internal number - for up to 30 days, so the connection can be switched off cleanly;
- if we delete your account by hand while a purchase stands (above), the record of that purchase, which refunds, tax, and fraud checks need;
- a refund our payment provider reports for a purchase we have no record of, kept as the provider's reference alone, with no account attached, so that purchase can never switch the unlock on afterwards;
- our control plane's error reports and service logs, which can carry your account's internal number (see the privacy policy) until they age out;
- your payment provider's own records of your purchase - Stripe's or Google Play's - which they keep under their own policies.
What Navarre never had
Your media lives on your own server and is never held by Navarre. Your movies, shows, and viewing history stream directly from your server to your devices and are never uploaded to us - so there is nothing about your media on our side to delete. The one thing about your library we ever see is the title and year of something Navarre's own server asks us to describe, and we keep that lookup with no account attached (see the privacy policy). Deleting your Navarre account does not touch anything on your own server.
The email list, separately
If you left your email address on the home page for release news, that is a separate list from your Navarre account, and deleting your account does not clear it. The list holds your email address, the date you signed up, the two-letter country code your browser's connection reported, and the site you arrived from. Nothing else - no name, no device, no activity. We keep it for up to two years from signup and then it is deleted automatically. We never sell it and never share it.
Take yourself off it here. You do not need an account, and you do not need to wait on us:
For privacy, the answer is the same whether or not the address was on the list - we will not confirm to anyone, including you, whether a given address is on it. Prefer to write to a person? Email support@navarre.tv.
Navarre is an independent product and is not affiliated with, endorsed by, or sponsored by Plex, Emby, the Jellyfin project, The Movie Database (TMDB), Tailscale, Google, Amazon, or any other company named on this site. Plex, Emby, Jellyfin, TMDB, Android TV, Google TV, Google Play, YouTube, Amazon, Windows, and Docker are trademarks of their respective owners, used only to describe compatibility. Tailscale is a trademark of Tailscale Inc. This product uses TMDB and the TMDB APIs but is not endorsed, certified, or otherwise approved by TMDB.