Navarre Refund Policy
What you buy
Navarre is free to use on your local network. Watching from outside your home is a one-time purchase ($19.99) tied to your account - there is no subscription and no recurring charge.
Our promise
Because you can use the entire app for free on your local network before you ever buy, you can evaluate Navarre thoroughly first. If the one-time unlock does not work for you, we offer a 14-day money-back guarantee from the date of purchase, no complicated conditions.
How to request a refund
- Bought on our website or in the Windows app (Stripe): refund it yourself at navarre.tv/refund/request - sign in with the email on your account and press the button. It goes back to your original payment method, and you do not have to wait on us. Within the 14 days you never need to explain why. If you would rather write to a person, email support@navarre.tv instead.
- Bought in the Android app (Google Play): Google processes these purchases. Refunds within Google Play's window are requested through Google Play; after that window, email support@navarre.tv and we will help where we can. Google's own refund terms also apply.
Outside the 14 days, the self-serve button stops but the conversation does not - email support@navarre.tv and tell us what went wrong.
What happens to remote access after a refund
When we refund your purchase, we revoke your remote-access entitlement, and the Navarre apps stop streaming from outside your local network. Please note: remote access runs on infrastructure you own and control (your own Tailscale account), so we cannot reach into your equipment and take it down for you - we disable the entitlement and the apps enforce it. If you also want your server off the public internet, switch watch-from-anywhere OFF yourself in Navarre for Windows (Settings → Watch from anywhere): that is the switch that withdraws the public address, and it stays available whether or not you are unlocked. Local-network use remains free and continues to work.
Chargebacks
If you have a problem, please contact us first - we would rather fix it or refund you than have you file a chargeback. Filing a chargeback for a purchase you made and used may result in your entitlement being revoked.
Contact
support@navarre.tv · Navarre Enterprises LLC
Navarre is not affiliated with, endorsed by, or sponsored by the Jellyfin project.