Request a refund
If you bought the remote-access unlock on our website or in the Windows app and it is not for you, you can refund it yourself here within 14 days of purchase. No form to fill in, no waiting on an inbox.
We email you a 6-digit code to confirm it is you. Navarre does not use passwords.
Sent to . Did not get it? Resend code
Refund your unlock
- What we refund Your one-time remote-access unlock, in full, back to the card you paid with - whatever you actually paid for it. Refunds usually reach a statement in 5 to 10 business days - that part is your bank's clock, not ours.
- What stops working Watching away from home. Your remote access turns off as soon as the refund goes through.
- What keeps working Everything on your own network, free, on every device - the same as before you bought. Your server, your media, and your Tailscale account are untouched.
Signed in as . Nothing is refunded until you press the button.
Refund on its way
We have refunded your unlock in full, to your original payment method. Most banks show it within 5 to 10 business days.
Remote access on turns off within a few moments. Navarre keeps working for free on your home network, and if you change your mind later you can unlock again at any time.
A receipt for the refund comes from Stripe. Anything else, email support@navarre.tv.
We could not refund that here
Bought in the Android app? Google handles those refunds - request it in the Play Store. Outside the 14 days, or not sure what you bought? Email support@navarre.tv and a person will read it. Full details in our Refund policy.